Terms of service

Last updated: 13 November 2026

These Terms of Service govern your use of this website and any purchase you make from it. In these terms, "Mitt & Moss", "we", "us" and "our" mean [[REGISTERED COMPANY NAME]], a company registered in England and Wales under company number [[COMPANY NUMBER]], and "you" means you, the customer. By using this site or placing an order, you agree to these terms.

1. WHO CAN ORDER

You must be at least 18 years old to place an order with us.

2. OUR PRODUCTS

We sell pram and pushchair accessories. They are accessories for the person pushing, not equipment for the child.

- Fasten the mitts around the handle and check they are secure before every walk.
- They are not a toy, a restraint or a safety device, and they are not intended to be used by or placed near a child.
- Keep packaging away from children.
- Follow your pram manufacturer's own instructions. If anything we sell interferes with the brake, the fold or the handle on your pram, stop using it and tell us.
- Care: hand wash cool with a mild detergent, press the water out rather than wringing, and air dry away from direct heat. Do not tumble dry or iron, as heat flattens the padding and the fur lining.

3. PRODUCT INFORMATION

We work hard to describe our products accurately, including materials, dimensions and images. Colours can look slightly different between screens, and products and packaging can change. If anything on the site turns out to be wrong, we reserve the right to correct it.

4. ORDERS AND PRICING

All prices are in pounds sterling and include delivery to a UK address. Placing an order is an offer to buy. The contract between us is formed when we send you a dispatch confirmation, not when you pay.

We may refuse or cancel an order, including after you have received an order confirmation, if the product is out of stock, if there was a pricing or description error, if the order looks fraudulent, or if it breaches these terms. If we cancel an order you have paid for, we refund it in full.

We may limit quantities per person, per household or per order.

5. OFFERS AND DISCOUNTS

Launch pricing, pack pricing and any discount we run are available for as long as we say they are and can be withdrawn or changed at any time. The price that applies to your order is the one shown at checkout when you place it. A price change afterwards does not entitle you to a refund of the difference, and it does not change an order already placed.

6. PAYMENT

Payment is taken at checkout through our payment providers. You confirm you are authorised to use the payment method you provide. We never see or store your full card details.

7. DELIVERY AND RISK

Delivery terms and timings are in our Shipping Policy, which forms part of these terms. Goods are your responsibility once they are delivered to the address you gave us. Any timing we give is an estimate based on the carrier's service, not a guarantee.

8. RETURNS AND REFUNDS

Our 30 day guarantee, your statutory cancellation rights and the full refund terms are in our Refund Policy, which forms part of these terms.

9. ACCEPTABLE USE

You agree not to use this site to break the law, to interfere with its operation or security, to scrape or harvest data from it, to resell our products without our written permission, or to submit false information.

10. REVIEWS AND ANYTHING YOU POST

If you send us a review, photo, comment or other content, you confirm it is your own honest opinion and your own experience, and that you own it or have permission to share it. You grant us a non-exclusive, royalty free, worldwide licence to use, display and reproduce it in connection with our business.

We publish reviews as they come in, including critical ones. We may remove content that is unlawful, abusive, off topic, or that contains someone else's personal information.

11. INTELLECTUAL PROPERTY

The Mitt & Moss name, logo, packaging, site design, text, images and other content are owned by us or our licensors and are protected by intellectual property law. You may not copy or use them without our written permission.

We sell at mittandmoss.com and nowhere else. Anyone else selling our products or trading under our name is not us.

12. THIRD PARTY LINKS

This site may link to sites we do not control. We are not responsible for their content, products or privacy practices.

13. DISCLAIMER OF WARRANTIES

The site and its content are provided "as is" and "as available". To the fullest extent permitted by law, we do not warrant that the site will be uninterrupted or error free. This does not affect the statutory rights that come with the goods themselves, which are set out in our Refund Policy.

14. LIMITATION OF LIABILITY

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses such as lost profit, lost business or lost opportunity.

To the fullest extent permitted by law, our total liability to you for any claim arising out of these terms, the site or any product is limited to the amount you paid for the product that the claim relates to.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for anything else that cannot be limited or excluded by law. Your statutory rights as a consumer are not affected.

15. EVENTS OUTSIDE OUR CONTROL

If something outside our reasonable control delays or prevents us performing these terms, such as a carrier failure, extreme weather or a supplier failure, we will tell you as soon as we can and do what we reasonably can to limit the delay. If the delay is substantial you can cancel your order and we will refund you in full.

16. PRIVACY

How we handle your personal information is set out in our Privacy Policy.

17. COMPLAINTS

Email contact@mittandmoss.com and we will acknowledge it within one business day and come back to you with an outcome. We would always rather hear a complaint than lose a customer quietly.

18. GOVERNING LAW

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can also bring proceedings in your own courts.

19. CHANGES

We may update these terms. The version in force when you place an order is the one that applies to that order. We update the date at the top whenever we change them.

20. GENERAL

If any provision of these terms is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. These terms, together with the policies they reference, are the entire agreement between us. This contract is between you and us, and nobody else has a right to enforce it.

21. CONTACT

Mitt & Moss
contact@mittandmoss.com