Shipping policy

Last updated: 13 November 2026

WHERE WE SHIP

We ship within the United Kingdom only. We are not shipping internationally yet.

RATES

Tracked delivery, every order, no minimum spend: Free

All prices are in pounds sterling. Delivery is included on every order, so there is no threshold to reach and nothing added at checkout.

PROCESSING

Orders are picked and packed on business days, Monday to Friday, excluding UK bank holidays. Orders placed before 3pm go out the same working day where we can, and orders placed after 3pm, at a weekend or on a bank holiday are processed the next working day.

We aim to dispatch within 1 to 2 business days. At busy periods, or if a colour is temporarily out of stock, it can take longer. If your order is going to be delayed, we email you rather than leave you waiting.

HOW LONG IT TAKES

Most orders arrive 4 to 7 days after you place them. The product page shows you the dispatch and delivery window for your order before you buy, worked out from that day's cutoff, and the dates in your confirmation email are the ones that count.

Any timing we give is an estimate based on the carrier's own service, not a guarantee. If you need something by a particular date, email us before you order and we will tell you honestly whether it will make it.

TRACKING

You get a confirmation email when you order and a second email with a tracking link as soon as your order is dispatched. You can also check an order any time on our Track my order page.

If your tracking has not updated for several days, email us and we will chase the carrier for you.

WRONG ADDRESS

Please check your delivery address at checkout. If you spot a mistake, email us straight away and we will correct it if the order has not been dispatched. We cannot reroute a parcel once it is with the carrier, and we are not able to cover orders lost because of an incorrect address given at checkout.

LOST, LATE OR DAMAGED

If your order arrives damaged, or tracking shows it was never delivered, email us with your order number and we will replace it or refund it in full, including any delivery charge. You do not post anything back and you are not out of pocket. See our Refund Policy.

A parcel is not usually treated as lost until the carrier's own timescale has passed, but tell us as soon as it looks wrong and we will start chasing it straight away.

SAFE PLACE AND NEIGHBOURS

If you give the carrier a safe place or ask them to leave a parcel with a neighbour, the parcel is delivered once they do it, so we cannot cover it after that. Tracked delivery to your own address is the one we can stand behind.

TAXES AND DUTIES

Prices at checkout are the full price you pay. There are no import duties or handling fees on a UK order.

CONTACT

Mitt & Moss
contact@mittandmoss.com