Contact information

Last updated: 13 November 2026

A real person reads every email. If something is wrong with your order, say so and we will fix it.

EMAIL

contact@mittandmoss.com

We answer on business days, Monday to Friday, and we aim to come back to you the same day or the next one. Include your order number if you have one and it will be dealt with faster.

WHAT TO EMAIL US ABOUT

- Returns and refunds. 30 days, used or not, no photographs and no questions. Put "Return" in the subject line. See our Refund Policy.
- Where is my order. Send your order number. You can also check it yourself on our Track my order page.
- Damaged, missing or late orders. Send your order number and a photo if something arrived damaged. You do not post anything back and we cover it both ways.
- Will they fit my pram. Tell us the make and model and we will tell you honestly. They wrap around the handle and fasten, so they fit single bars, split handles and most travel systems.
- Changing or cancelling an order. Email us before it is dispatched and we will sort it.
- Privacy requests. See our Privacy Policy.

We sell here and nowhere else → mittandmoss.com